My Big Idea!
I used to think my big idea was running my practice but as my systems have become more automated, I find myself looking for bigger ideas. Sometimes I wonder if I just like to torture myself by starting new projects but then I realize that I’ve always been a creator, and I know that I wouldn’t have nearly as much meaning in my life without the ability to always be creating. Whether it’s a piece of furniture for my house or a brand new business, I love the process of creation and design!
Don’t get me wrong, I do try my best to at least be smart with my Big Ideas and not totally re-invent the wheel! As I currently have my group practice business and my consulting business, it only seemed natural to create an extension of each!
“Why not take the parts that have made my practice successful and duplicate myself in ways that will help others more than what I alone am able to do?”
One of the foundational components that have made Mindsight Behavioral Health solid and successful is the infrastructure that was built right from the start. Over the course of the last three years, my company has grown which means my systems and processes have evolved. Early on I tried hard to find the right people to trust so that I could begin to scale. My plan was to duplicate myself into key roles within my company. This way, as my company grew, my workload didn’t necessary grow along with it.
What I have realized is that finding those key people AND having system built that work in this industry is a challenge. It always seemed like I had a great system without the right type of person to implement it or vice versa. I think it’s necessary to have both collectively to achieve great success, stability, and scalability!
So this is where my big idea came into play. What would happen if I took the very people that I work with day in and day out, add on one more level to their training and allow them to work with other group practice owners as Virtual Assistants just like they’ve worked with me in-house? What would a potential client get out of working with one of my Virtual Assistants? What can they offer that others may not? How are they different?
My staff have been trained with a highly complex yet efficient Electronic Health Records system. If a VA can operate my EHR, they can operate anyones!
We average over 100 direct referrals per week. We convert over 90% of them.
We have maintained our medical records system to the highest standard, including all audits giving feedback that our results were among the best, if not the best, they’d ever seen in the state.
We have over 500 forms that have been developed to streamline and optimize all systems and processes for a mental health organization.
Our social media accounts and marketing designs are yielding tons of engagement in our local communities and online presence.
Our print marketing material gets compliments everywhere we go, in fact some local competitors are notorious for copying.
Our on-boarding process is not perfect but is quite seamless, allowing us to bring on new staff as needed without causing disruptions within the company. We’ve hired as many as 10 people at one time and no one had a mental breakdown!
And most importantly, our staff feel cared for which allows them to provide a high level of clinical service to the clients we have the privilege to serve.
I figure that I can only work with so many consulting clients at one time without starting a Membership Community, which I’m not interested in doing right now. BUT, if i take my amazing staff and teach them how to implement the training they’ve received with Mindsight Behavioral Group, they can help other group practice owners with basically anything they need to operate their business.
Aside from having someone that is highly trained and already held to a very high standard, what other benefit would you have to use one of my Virtual Assistants? That’s easy!
You have indirect access to me should you need to troubleshoot something in your practice. My VAs literally work in the office beside me!
My VAs troubleshoot and work through obstacles daily! They’re used to constant challenges it in a practice of 80 employees! They know how to work efficiently and save time by accessing the resources they already have at their finger tips?
They’re taught to work in sprints (thanks Joe Sanok for the idea) which allows them to be hyper-efficient. This means you get the most bang for your buck!
If you’re not ready or don’t need individual consulting, maybe a specialized VA is right for you?
Meet our VAs that are accepting new clients. Click Learn More to be taken to our Virtual Assistant page with more specific information about each service.
So, what do you think? Do you think a specialized Virtual Assistant could help you meet your goals faster?
Let’s plan a time to talk so we can learn more about your practice and your needs!