Meet the Team

Our VAs are special! They are virtual to you, but in-house to us! All of our Virtual Assistants are employees of Mindsight Behavioral Group. This allows us to have the highest, most effective level of communication and collaboration on behalf of all our clients.

 

Project Management

Emily Hopper

Practice Management

Anita Kiser

Client Care Coordination

Britany Burrus

 

Content Creation

Kirsten Wilburn

 

Billing

Ciara Lewis

Project Management

Jakaye Garth

 

Billing + Credentialing

Jackie Jennings

Human Resources

Laura Poynter

 

Content Creation

Emily Galloway


More about the team…

Laura Poynter | Human Resources

Having a Human Resources Director is a luxury that not all of us can have full time in our practice. It’s one of those positions that you don’t always know it’s importance until you’ve had one. For me, my Crazy HR Lady, Laura, helped my business recover from one of it’s biggest set-backs (if you’ve read my blogs or listened to my podcasts, you know what I’m talking about!). HR is not only there to ensure that all employment laws are covered, they set the tone for the culture of your company. Laura helped me to create a family-oriented environment for all of my employees, to grow, thrive and become the best versions of themselves. Whether you are looking for someone to post jobs, create necessary Policies & Procedures, screen and interview applicants, handle office disfunction, or another important role in your company, Laura has the ability to gain the respect of your staff and keep order within your company!

 

Kirsten Wilburn | Social Media Strategy

I had always handled all of the design components of my business. I’ll be the first to admit, I’m a little on the controlling side when it comes to how things are designed and perceived in my company. As we continued to grow so did the demands to keep up with updates to marketing materials, flyers outlining events in our community, press releases, Facebook Banners, rack cards to highlight areas of specialization, branding and a brand promise re-design. Setting up new staff emails became more time consuming, assisting with GSuite issues, and the daily demands of a growing practice started to get out of control. Not to mention I was ready to optimize my practice from a social media standpoint. This is when Kirsten came along. I chose her as our Director of Details and used her in all of the ways listed above. She has been trained in my practice in order to best optimize yours!

 

Emily Hopper | Project Management

I’m sure you know how it feels to be completely overwhelmed by necessary tasks to run our businesses, balancing that with new ideas and projects, while keeping your sanity and your efficiency. This is exactly how I felt when we brought Emily on to the team. She has a great deal of experience in network marketing and team building as evidenced by leading a team of over 300 women to the top 2% of the company worldwide. Now that’s pretty impressive! She also has experience in an area we are all familiar with, digital marketing, creating email campaigns, fostering and nurturing those campaigns to convert clients. Another reason I chose to bring Emily on was because I needed help managing my big picture ideas to make sure nothing got lost or left behind. Having someone that pays very close attention to detail and is able to keep a project running is priceless in our world! If you are looking for someone to take your bull by the horns you should definitely consider utilizing Emily as a VA for your business!

 
 

Jakaye Garth | Project Management

Do you know the feeling when you meet someone that is so passionate about what they’re doing that it’s contagious? Well, this is Jakaye! She loves design and creating beautiful things. Since I first met Jakaye I knew that she not only possessed the skills needed to do well in this position but she also had something extra. She is responsible, pays attention to detail and follows tasks through to completion which makes Jakaye a perfect asset to our company. Not only can she create beautiful things but she can do behind the scenes research (which I ask her to do a lot!), she is a great project manager, and does extremely well at cleaning up Chaos which is why we’ve added a new VA position called, Chaos Coordinator! This person comes in handy when you need forms re-typed and cleaned up, you want to present to your staff at your next meeting but don’t have the time to create the slideshow, your Drive is a MESS and in desperate need of organizing, your emails have developed a life of their own and there’s too many to track! Then you need a Chaos Coordinator NOW!

 

Anita Kiser | Quality Assurance

The one thing I got tired of doing myself was quality assurance checks on my staff and their clinical documentation. It’s so easy for clinicians to find ways to cut corners and skimp out on important steps in your clinical process. You’re busy and don’t have the time or the desire to micro-manage them. Plus, you shouldn’t have to!! Anita works with group practice owners throughout the US to audit their clinical process. Who fears getting that certified letter that you’re being audited? I know I do! Having an audit done in your billing, your consent forms, and client charts will give you the peace of mind you need and alleviate those fears that all insurance practices have. In a startup phone call with you, Anita will determine what criteria you are looking for in an audit and begin to discuss the process she will use to ensure your practice is compliant. So far she has saved one group practice owner thousands of dollars and uncovered some shenanigans that her clinicians were up to. Be empowered in your practice and know that your charts are up to par!

 

Britany Burrus | Client Care

When it was just me and as I started expanding my group this was a role I took very seriously. I worked hard for my referrals and I was determined that our client’s experience was top notch. As we began to grow, maintaining this system became nearly impossible. The increase in call volume and the rest of the practice pulling me in every other direction forced me to build out an intake program that worked! This is when Bubbly Britney joined our team and we could have never hired a more perfect Client Care Coordinator! Now Britany helps other group practice owners set up their intake system so that it’s as automated as possible.